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Policies

Privacy PolicyShipping PolicyReturn Policy  Refund and Cancellation PolicySTANDARD TERMS AND CONDITIONS OF SALE

Privacy Policy

Effective Date: 04 MARCH 2025

At EGGTO.in, powered by Suryatanaya Innovation LLP, we respect and prioritize your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it.

1. Information We Collect

We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a purchase, sign up for our newsletter, or contact us for support.

2. How We Use Your Information

  • Order Processing: To process your orders and deliver products to you.
  • Customer Support: To respond to your inquiries and provide customer service.
  • Promotions and Marketing: To send you updates, promotions, or other news, provided you have opted in to receive such communications.

3. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment information is processed through secure payment gateways, and we do not store sensitive payment information.

4. Third-Party Services

We may share your information with trusted third-party services that assist in order fulfillment and website operation. These third parties are contractually obligated to maintain the confidentiality of your information.

5. Your Choices

You have the option to update or delete your personal information by contacting our support team. You may also opt out of receiving marketing emails by following the unsubscribe link in the emails.

6. Changes to This Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

For questions regarding this Privacy Policy, please contact us at eggtoindia@gmail.com

Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has shipped, along with tracking information.

2. Shipping Rates and Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days (where available)

Please note that delivery times may vary based on your location and unforeseen circumstances beyond our control, such as weather conditions or carrier delays.

3. International Shipping

At this time, we only ship within INDIA. We are working to expand our shipping options and will update our policies accordingly.

4. Order Tracking

Once your order has shipped, you will receive a tracking link via email. You can monitor your package’s progress using the tracking information provided.

For any shipping inquiries, please contact us at eggtoindia@gmail.com.



Return Policy  

1. Eligibility for Returns

We take pride in providing quality products. Due to the nature of our product, returns are only accepted if the product arrives damaged or defective. If your item meets these conditions, please contact us within 7 days of receiving your order.

2. Return Process

To initiate a return, please email us at eggtoindia@gmail.com with your order number and details of the issue. If approved, you will receive instructions on how to return the item.

3. Refunds

Upon receiving and inspecting the returned item, we will notify you of the refund status. If approved, a refund will be issued to your original payment method within 5-10 business days.

4. Exchanges

We do not offer direct exchanges. However, if you received a damaged or defective product, you may request a replacement following the return process.

5. Non-Returnable Items

Products that have been used or altered after delivery are not eligible for return. Please ensure the product remains in its original condition.

For any return inquiries, please contact us at eggtoindia@gmail.com.



Refund and Cancellation Policy

Effective Date: 04 MARCH 2025

Our goal at EGGTO.in is to ensure customer satisfaction with every purchase. Please review the following policy for information on cancellations, returns, and refunds.

1. Cancellation Policy

  • Order Cancellation by Customer: If you need to cancel an order, please contact us as soon as possible at eggtoindia@gmail.com. Orders can only be canceled before they have been shipped.
  • Order Cancellation by Seller: We reserve the right to cancel orders due to product unavailability, pricing errors, or other issues. In such cases, you will receive a full refund.

2. Refund Policy

Refunds are available only if the product arrives in damaged or defective condition. If your product meets these conditions:

  • Contact us within 7 days of receiving the product at eggtoindia@gmail.com with details and photos of the damaged or defective item.
  • Upon approval, return instructions will be provided.

3. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be processed within 5-7 business days. The amount will be credited to your original payment method.

4. Non-Returnable Items

Products that have been used, altered, or are not in their original packaging are not eligible for returns or refunds.

5. Shipping Costs for Returns

Shipping costs for eligible returns are the responsibility of the customer unless the return is due to a damaged or defective product. In such cases, we will cover the return shipping fees.



STANDARD TERMS AND CONDITIONS OF SALE

​These Terms and Conditions ("Terms") govern all purchases and use of products offered on EGGTO.in ("Website"), operated by Suryatanaya Innovation LLP ("Seller," "we," or "us"). By accessing our Website and purchasing our products, you agree to comply with these Terms.

1. Product Information

EGGTO offers brown fertile eggs intended for human consumption. These eggs are produced under hygienic conditions as per Govt Standards. While fertile, these eggs are sold primarily for culinary use and are not guaranteed to hatch.

2. Orders and Pricing

  • Pricing: All prices listed are in Indian Rupees (INR) and are subject to change without notice. The price shown at the time of purchase is final and exclusive of all applicable taxes.
  • Order Confirmation: Upon placing an order, you will receive an email confirmation. Acceptance of your order is subject to stock availability and payment verification. We reserve the right to cancel any order for any reason, including pricing errors or product unavailability.
  • Payment: Payment must be made in full at the time of order placement using the payment options available on the Website.

3. Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Timeline: Standard delivery times range from 5 to 6 business days, depending on location.
  • Shipping Costs: Shipping fees are calculated at checkout based on the shipping location.
  • Tracking: Once shipped, you will receive a tracking number to monitor the shipment status.

4. Intellectual Property

All content on the Website, including product images, descriptions, logos, and trademarks, is the property of Suryatanaya Innovation LLP. Unauthorized reproduction, distribution, or use of this content is prohibited.

5. Limitation of Liability

Suryatanaya Innovation LLP is not liable for any direct or indirect damages arising from the use of our products beyond the purchase price. Our liability is limited to the extent permitted by law.

6. Governing Law

These Terms are governed by the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on the Website and will apply to future transactions.

8. Warranty Disclaimer

All products are provided "as is" without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Intellectual Property

All content on the Website, including product descriptions, images, and trademarks, is the property of Suryatanaya Innovation LLP or its licensors. The Buyer agrees not to reproduce, distribute, or otherwise use this intellectual property without express written consent from Seller.

10. Governing Law and Jurisdiction

These Terms and any disputes arising from transactions on the Website shall be governed by the laws of INDIA without regard to its conflict of law principles. Any legal action related to these Terms must be brought in the courts of Ahmedabad.

11. Amendments

Seller reserves the right to amend these Terms at any time. Any updates will be posted on the Website and will apply to future transactions.

12. Contact Information

For questions regarding these Terms, please contact us at eggtoindia@gmail.com and +91 91048 94578